This is my favorite keynote speech yet. It’s just 10 minutes long, and I feel pretty good about it. You’ll recognize bits of my storytelling from the last several conferences tucked into here in a new way, I hope. Enjoy this video. (Can’t see it? Click here)

How much time should you spend on social media? In some ways, the answer is: “how long is a piece of string?” And yet, you can set up some simple guidelines. They might be a bit different than you think. By the way, I’m writing these from a business perspective, but remember that I think of religion and nonprofits and all kinds of other applications as business-related, too. Here’s how I look at it:

Social Media Time Management

The way I’d do it is to break it up into 4 chunks, and then you decide the amount of hours to devote (2 hours a day is a minimum for MOST efforts).

• 1/4 for Listening – Start your day by listening and finding what the world is saying about you, your competitor, your marketplace, etc. Need help with listening? See grow bigger ears. In this space, I also count reading (reading other people’s blogs and other online materials).
  
• 1/2 for Commenting/Communicating – Spend time commenting and replying back to people on the various channels where they reach you. If that’s Twitter, email, or wherever you hang out, fine. In the commenting timeframe, I also include sharing. Be sure to tweet links to great articles, use StumbleUpon, Delicious, Facebook share, and all the other various tools that help people find the good stuff. In Google reader, a simple SHIFT-S gives an article a whole lot of new potential fans. In here, I might also add the act of linking in and connecting with people on various networks.
  
• 1/4 for Creating – Your efforts in content creation are every bit as important as your connectivity and communication. This might include blogging, making video or audio, creating email newsletters, and anything else you’re building to contribute something to the space. It might be posting those event photos in Flickr and on Facebook. Whatever it is, creating content of some kind should take up 1/4 of your social media efforts, as this is the way you get found. Search engines thrive on new content. Humans seek out new material. The more you can be helpful, the better your opportunities.
  

Your Mileage May Vary

It doesn’t necessarily have to be this mix, but if I gave you that as a starter method, you’d know what to do with some of your time, right? You’ll note that there’s a lot to get done in that time frame. You’re busy. It’s not like you’re in the typing business (that’s me). If you had to cut a little bit of something, maybe it would be in creation. You might salvage a few minutes in there. Just realize that sacrifice in any area takes away from the balance of your opportunity to build a system that gets you results.

What’s your take on this? How would you change the mix? Could you see this overlay into your other communications (be that marketing or whatever) efforts?

For more information, see also How to Prioritize Your Social Media Efforts for a larger framework.

photo credit Aaron Geller

In this episode of the Overnight Success series, I’ve got an idea about what makes one successful: moving. But it’s not what you think. If you can’t see the video, click here.

What do you think?

Dear people trying to sell me on something new: stop humping my leg. You know what I mean. You’ve seen dogs do this, right? That’s what it feels like when you jump on me breathlessly to share your new product or service when you don’t really much know whether I’m the right guy for your services.

I was recently leg-humped at Web 2.0 Expo, by someone I like, and who I think is smart and has a lot of good potential. The thing is, I politely declined a demo, and he persisted. Immediately, I shifted to my back foot. I felt defensive. I rolled up my interest and tucked it away.

This is a relationship. Everything is a relationship. Even if it’s on the transactional side of the spectrum, it’s a relationship. Think of it that way. Think of the protocols of getting into the better parts of a relationship. Julien and I wrote Trust Agents as part of the antidote to doing this the wrong way.

Simply: If you hump my leg, you risk screwing yourself.

Photo credit Tanais Fox

There aren’t enough hours in the day for all the chores that social media puts in front of us. The best writing I’ve found on how to manage your time in social media is via Amber Naslund’s social media time management series. Her efforts in crafting this should become a little ebook that you hand around to everyone. If you skipped over that link, go back, click it to open a new tab/window, and then read it when you’re done with this (or skip mine and read Amber’s- it’s that good). If you’re still with me, here’s what I want to say on the matter.

These are written from a marketer’s perspective. I can write from other perspectives if you want. Just let me know in the comments.

Prioritize Your Social Media Efforts

First, the Foundations

Without the following, there’s no point doing social media and social networking for business.

• Goals first – If you don’t stick to your goals, there’s no reason to put any time into social media, period. If your goal is to build relationships that yield sales for your organization, then make sure you’re always trying to answer the question: “how do I know which relationships will yield, and how do I attract/find more of those people who are perfect for my product/service?”
  
• Dashboard – At New Marketing Labs, we’re going into 2010 with the rule that all projects have a dashboard of measurements. We will be clear with every client which needles we’re going to move for them, and how. Without an understanding of progress, how will we know we’re helping them with their goals?
  
• Strategies – Strategies are paths one might take to accomplish one’s goals. Come up with a few strategies (not too many, but not one), and make those strategies relate to your goals and not to the tools. To start with the tools in mind is to believe those tools will be there forever. Where’s your Plurk strategy? Right.
  
• Wins/Losses – What do you want to count as a win or a loss? Make sure your dashboard can report on this.
  

In Order Of Value

• Listen – Listening gives you data, gives you metrics, gives you topic material for content, gives you a sense of where your crowd is. Use professional listening tools and even some free ones to be sure you’ve got information and a hot map of the territory.
  
• Read/Consume – Might seem counter to what you think I’d say, but I read several blogs and news sources before I start in on many of my other social media duties. Why? Because it gives me perspective, it lets me know what folks are finding useful, it gives me ideas on what the topics I follow might need from me.
  
• Comment/Share – I comment and share other people’s work for two reasons: first is that I want you to see the good stuff. Second, is that it also starts/encourages new relationships between people. Some of these relationships benefit me. Many benefit the person I point out. It all works to form a nice ecosystem.
  
• Create – Making media (blogging, video, podcasts, ebooks, tweets, email marketing, whatever) is the reason you came to start using these tools. By all means, use them. Creation is your chance to have a voice, to share your thoughts, to encourage people to do business with you. This blog is where I share with you, because I’m also simultaneously signaling to my typical clients (midsized-to-Fortune-100 companies) that if I’m giving you all this for free, you’d be thrilled with what I charge you for. Creating is important, but only after you’ve done the other steps.
  
• Communicate – It might be weird to see email/phone calls/face-to-face so low in my social media prioritizing. It’s “social” media after all, right? But if you look at all the above, you’ll note that they’re all meant to help the most possible people. With email/phone/f2f, that’s about a 1:1 connection (most times- email can be more). I find that communications help out fewer people than all the above so I try to handle them after I’ve done my other work.
  
• Close – Okay, closing is more sales than it is a social media tool, but that’s what I try to do last in my order of priorities. Not all that I do is a sales funnel (at least not for my own site and personal use of social media). To that end, I think closing goes last in my order of things I try to do, though I still have goals and targets for this. This might seem the most backwards for business people, especially sales people, to think about. But then again, think about what REALLY goes into a sale: awareness, education, negotiation, purchase, support, renewal. Right? Sales, or the close, is only the last in the line of all that. The rest of what I’ve listed out above lines up with those other parts of the funnel. Now does it make sense?
  

In Explaining This to The Leadership

The way I do business with companies is by sharing what I’ve learned and what I know, and then mapping that to the company’s goals and desires. I work mostly from the mindset of “how can I get you more _____” and then we talk through the various ways that can be accomplished. In almost all cases, we work to “teach them to fish,” as our goal isn’t to be in some kind of endless retainer loop.

In how YOU might explain this and get your goals across, try lining everything up with business objectives. Try working out how this all integrates to your departments, how the process flows will go, etc. Make sure you think of as many questions that other departments and key voices will throw at you, and work out your answers ahead of time.

If you’re a small business, then you get to make all the decisions. You’ll note that I wrote this from the marketer’s perspective. I haven’t factored in the time you need to create your product or service. Let’s cover smaller business in another post. Fair?

Your Take

How do you think this maps for you? Do you see it? Do you have questions based on what I covered up there? How can I help you better understand the priorities?

Photo credit theogeo

As part of the ongoing Overnight Success series, I wanted to share with you how I made it to where I am. If you can’t see the video below, click here.

In short, the answer is that you have to have a kitchen, a lemonade stand, and a campfire.

(That, friends, will be work for several months of your time with me.)

With regards to social media and it’s impact on business, I wanted to offer you some questions you might consider asking. In putting these out, I don’t exactly want you to answer them in the comments section. Instead, I wanted to share with you what I think are the questions business people need to consider asking with regards to using these tools for communications (of all types, and not necessarily just marketing).

7 Questions to Ask

1. What are the basic, bare-bones components of our business? – Use small words. Describe it as briefly as you can. No matter if you THINK you know the business, try it again.
   
2. How do we share? – Inside the business, outside the business, it’s important to figure this out. Think broadly about “share.” With social tools, there are lots of implications, but inside the company, it’s crazy and potentially bit.
   
3. How do we collaborate? – Similar but different to sharing, the question is: now that we have these amazing tools, how do we best apply them to collaborative efforts: business-to-customer, customer-to-customer, business-to-business, etc. The last of these, business-to-business, is harder than you think. Do you dare open your company up for external collaboration? Software companies do it all the time. Would it work for you?
   
4. How do we wire new networks? – Let’s accept that social software like Facebook and Twitter are part of what’s next. How do we tap these in concerted ways? How do we build interactivity for our own business purposes into these tools? And here’s one: what would happen if one of them went away? Do you have a plan b?
   
5. How do we make new distribution points? – I have a new favorite thing to say at conferences with regards to distribution: Walmart and the Mafia are both masters of it. In both cases, they learned how to bypass prior roadblocks, they learned how to shift materials faster into buyers’ hands. They know how to distinguish between buyers and non-buyers. Do you? And are you expanding your distribution? Are you jumping gates?
   
6. How do we develop relationships that yield? – It’s great to have 100,000 friends on Twitter. How many take action? Of the 36,000 folks who subscribe to my blog, I usually get between 50-100 comments per post. That’s less than 1/3 of 1%. If comments were my business, I’d say that stinks. Relationships that yield are how we separate “friends” or “community members” from “customers” in our various business buckets. They overlap, but for the sake of this question, think strongly about “yield” and what it means to you.
   
7. Where is that yield and how do we extract value? – You’ll note that I don’t ask you for much in the way of money. I like to ask big companies for it. You? I like to give things away for free, because it’s also a strong way to advertise what I know, because I want you to succeed, etc. But somewhere along the line, baby needs to eat. Where do you extract value from your efforts? (This one is particularly tricky and important.)
   

There might be more questions, fewer questions. You might not want to answer some of these. They might even just spawn new questions that you’d rather answer. But for me, these are the questions I feel New Marketing Labs will work on over 2010 as we grow our clients’ capabilities using social tools.

What’s your take?

Photo credit Andreanna

The tools we use for social media have empowered us to be steady-flow commentators. Watch Twitter or Facebook during any event, and you’ll see our added commentary rolling along in time with the experience. At times, such as the US Presidential election, it was exciting to feel that experience, of everyone participating all across the world in an event. There are many more times where it feels like that.

In blog comments, on Twitter, all over Facebook, Yelp, YouTube, and several other sites, we’ve been groomed to give our opinion. We spit it out everywhere. We share, rate, criticize, deride, praise, and everything in between. Forrester’s Ladder graphic suggests that critics are second on the content ladder, just below creators.

But if you look at the ecosystem, and what we’ve built, are we “starting conversations” or are we inviting commentary? And what’s the difference? To me, one is an exchange of knowledge, whereas the other is more of an end product. Make sense? Commenting and giving opinions becomes an “object” or “artifact” or “creation” of its own. See where I’m going?

So the question becomes: if we’ve built all these tools, these comment buttons, these like buttons, these “share and add notes” buttons, how is this impacting our interactions and our communication? Now that we’ve gone from not having a voice to having tools to give our opinion about everything, how does this change us? How does it impact how we interact with people? What does it mean to the larger ecosystem?

Photo credit Hashmil

I’ve been thinking about this a lot. Content is not king. You are. (or Queen.) Content is currency. You’re the king.

Content is a means to deliver interest. It’s a gathering place for you and the people you hope to entertain/attract/educate/equip. That doesn’t make it the king.

Kings rule. Kings make hard decisions. Kings try to maintain the balance of the good of the country (you history buffs pipe down; it’s my story). Kings do have egos, by the way. It’s part of being kingly.

But content? That’s treasure. That’s salve. That’s wood for the fireplace around which great stories are told.

Work hard on content, but focus on relationships. Be a good king. Be a servant. Be a steward to your people.

And use content well.

What do you say?